1.) How do I determine my size?
BUST - Measure around the fullest part of your bust section. (Without wearing a padded bra)
WAIST - Measure around your natural waistline making certain you keep the measuring tape snug, but not extremely tight.
HIPS - Measure around the fullest part of your hips. This is approximately 8" below your waistline for Misses Sizes, or 7" for Petite Sizes.
2.) How do I find the appropriate size after making my selection?
We include size charts for each designer located near the bottom of every page.
Find the size that corresponds to your measurements and make your selection from the drop-down menu in each product description.
*Hint* If your size is in-between - we recommend choosing the larger size. 3.) What is a "Wear Date"?Your wear date is the date that you will be wearing your item. If we can't get your item to you before this date, we will cancel your order and notify you via email. We realize that most people need to receive their item well before their event for alterations, accessory shopping, etc. so we always keep this in mind when processing your order.
4.) Do you accept orders over the phone?Please feel free. If you feel uncomfortable placing your order online we will be more than happy to accept your order over the phone. You will still receive the same online benefits such as order status, online tracking and payment confirmation.
5.) What are your store hours?Our physical store location hours are:
Monday-Saturday: 11:00am - 8:00Pm Our Internet Store is open 24 hours/7 days a week. If we are unavailable to answer your call please leave a message or send us an e-mail. We monitor our site throughout the day and promptly respond to all inquires. 6.) How long will it take for my order to arrive after making my purchase?All (in-stock items) will ship either the same day, or next business day via USPS Priority Mail, or UPS Service.
All (not in-stock items) will be ordered from the manufacturer. It generally takes approximately 3-5 business days for us to receive your merchandise from the factory and then we will immediately ship to you. Total time is approximately 7-10 business days for you to receive your order.
In the event that your merchandise is not available, we will immediately contact you via phone and/or e-mail. We encourage our customers to provide accurate wear dates and contact information at checkout. This will enable us to assist quickly with your order. 7.) What if the item I order isn't in stock?If the item you order isn't in our store stock, we will contact the manufacturer direct in attempt to special order the gown. If the gown is in stock at the manufacturer and we can assure ourselves we can deliver it to you by your wear date we will proceed with the order. In instances where the item is not available we will promptly contact you, and see if there is anything else we can do to ensure you find the perfect dress. 8.) What if my package is lost or damaged during shipment?If your package is lost or damaged during shipment we ask that you immediately contact us via phone. We will research the shipment with our carrier and immediately issue you a replacement. 9.) What is your return policy?Exchanges/Store Credits
Exchanges will be honored within 3 days if the conditions below are met:
You must e-mail us at
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within 3 days of receiving your item(s) and request an Exchange Authorization (code) number. You must state the reason for your request in the message.
Your request will be reviewed and - if valid- you will be issued an Exchange Authorization Number.
After receiving your Exchange Authorization number you must mail the merchandise back within 3 days. *Please write your code number on the outside of the box.
The merchandise must be sent back in the original packaging with all tags, hangers and receipts enclosed. *We are not responsible for any loss or damage for your return shipment. It is strongly suggested that you use an approved carrier and ship your parcel fully insured.
Upon receipt we will carefully inspect the merchandise for signs of wear to include: tears, snags, stains and odors. If the merchandise is damaged in any way it will be sent back at the buyer’s expense.
If the merchandise is received in new condition (as when shipped) we will honor an exchange and/or issue a store credit minus shipping fees.
Store credits are valid for a period of one year from your original date of purchase. Your invoice number will serve as your voucher to redeem the credit.
Any items sent back without and Exchange Authorization Number will be sent back at the buyer’s expense.
The following items do not apply to this policy and are non- returnable: Special ordered gowns, Shoes, Jewelry and Undergarments.
This policy is valid for only ONE Exchange/Store Credit.
Returns
Merchandise is non-returnable.
Cancellations
Once an order has been placed it may not be cancelled. 10.) Can I track my shipments online?We forward via e-mail all package tracking information that is provided to us by the shipping carrier. 11.) Do you have a physical store location?Yes. Our store is located at 5050 Zelle Dr. Bridgeport, MI 48722. See here for directions.
12.) What is your layaway policy?If you would like to place an item on layaway we require an initial 30% deposit at the time of order. The remaining balance will be due at the time of shipment. Layaway items will be stored for a period of no more than 60 days. Should you fail to make final payment during that time your deposit will be forfeited. 13.) Do you ship to international destinations?Yes, we ship worldwide via the United States Postal Service. Your shipping charge includes delivery only. And varies by your location we will notify before charging you of your shipping costs. Some international countries may charge a customs fee or duty tax. These are fees not charged by us, but rather your countries customs office. Our company will NOT pay your duties or customs. Should you have any questions regarding potential customs fees please contact your local customs office, or postal service. 14.) Can I cancel my order after it has been placed on the site or via phone?Once an order has been placed we immediately begin the fulfillment process with our warehouse, or the manufacturer. Orders can't be cancelled once placed on the site. 15.) How should I store my dress?Before or after you wear your dress, it is important to carefully store it. Hanging is generally the best method to keep out wrinkles. Be sure to use the hanger straps to help hold the gown in place. To protect your gown from dust, snags, etc. you will want to cover it with a plastic or vinyl garment bag. For heavy, beaded or sequined gowns, folding them may prevent stretching. 16.) How do I check availability and delivery time?Send us an email, or call us at 1-989-992-9004, or initiate a Live Chat with one of our operators. Have your manufacturer name, style numbers, size, colors and wear date/ event date, ready. We will check our stock and the manufacturer’s stock, if necessary, and tell you when the dress you want can be delivered to you. If you place an order and are not sure if the dress is available, don’t worry, we’ll let you know via email after receiving your order! We will not charge your card unless the dress you ordered is available for you. In the email we’ll also tell you when you can expect to receive the dress. If it is sold out or is not available in time, we’ll give you some other options or help you with another dress you’re interested in. During prom season, the hot/new dress styles will go fast so be ready to make your decision if the dress you want is available. If it’s not, don’t get discouraged, there are thousands of dresses to choose from and we’ll do our best to help you find another one that be perfect for you. It's always a good idea to have a second or third option ready. Dresses on SALE are NOT returnable; only exchangeable. If you request to exchange a dress the second dress is NOT returnable or exchangeable. Invisible Bras, Increasers, Shoes and Jewelry are also NOT returnable. Dresses cannot be returned after the event date. Refused packages are charged Restocking fees of 20%.
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